There is no denying that delivering a great customer experience forms the crux of any business. The days of “getting work done” are long gone and replaced by “getting work done smoothly”. But the recipe of great CX is complicated, for there are many components that impart a small yet unique flavour. It is difficult…
We all know that CRM is trending and how! However, sometimes we need hard figures and numbers to understand what exactly is going well and what’s going awry. So, let’s take a look at some CRM statistics and have a better understanding of the performance of the tool: 1. Mobile CRM is the way forward:…
The foundation of any company is built on its employees, and the story of getting the right employee begins with the recruitment process. Hiring forms an integral part of the overall business operations and determines the kind of employees that would become a part of your organization. However, recruitment and hiring still suffer from age-old…
If internet is the driving force for modern innovation, smartphones could sure be called its current vehicle. Introduced as portable devices to make calls, smartphones today deliver much more than this basic functionality, far beyond anyone's imagination. But this rapid innovation is not just restricted to regular users. The mobility of smartphones has disrupted how…
While an organization is made up of many components, it is the employees that form its backbone. History is a testimony to the fact that the biggest and most successful businesses have had not only the best leaders but also the best workers. It is easy to see a direct correlation between employee productivity and company growth….
With several technological advancements in the digital marketing world, GDPR and CRM will complement each other. The concept of customer relationship management will change; businesses will indulge in storing all their client data in a more secure system satisfying the GDPR compliance. General Data Protection Regulation (GDPR) – A New Wave to CRM Data Protection:…
Retail is one of the fastest-growing sectors in the world right now. But as the sector grows, so do the problems in managing it. The retail sector is made up of a series of sub-sectors and managing them efficiently is imperative to maintain or increase profits. Fortunately, ERP in Retail industry could be the solution….
If you thought that ERP was restricted to just businesses, think again. The core aspect of ERP makes it useful in any organization that needs its resources to be managed in a more efficient manner. Educational institutes are one of them, employing dozens and even hundreds of people for different roles and departments. However, like…