Artificial Intelligence has been all the talk lately, be it the latest version of Siri or the robot Sofia. The future is all about machines that can think. But before we have self-aware robots, AI is already here to provide business solutions to problems that pester the best of us. And ERP is just another…
The first thing you usually learn in any marketing class is that “the customer is always right”. It’s only with a deep understanding of the customer’s mindset that a firm can grow by leaps and bounds. The best way to do that, of course, is to be involved in a dialogue with the customer. In…
While the world was in a frenzy as far as political and social issues go, 2017 was a good year for the industrial sector. Particularly for ERP, it was a great year. ERP Application Ecosystem saw a tremendous increase in utility, with more and more companies realizing the potential of ERP. The emerging trends in…
It is a good fact that excellent customer service plays a crucial role in steering businesses ahead. But with almost every company having dedicated customer service departments, the field is pretty levelled. This is where real-time customer service helps you to stay ahead of the curve. Real-time customer service allows you to help your customers…
Every successful business owner or manager is required to be firm and confident when dealing with operational proceedings as well as when administering employee responsibilities. With statistics indicating that over 75% of workers commit employee theft within an enterprise and another 75% of such acts going unnoticed, companies are under a significant threat of incurring…
Enterprise Resource Planning is perhaps one of the most sought-after tools in the market today, and for all the right reasons. ERP tools allow you to control the backend of your organization and every resource you have. The efficiency and automation that ERP provides make it one of the necessities in any large organization. But…
In any Business-to-Consumer (B2C) business, there is one universal ground rule – Customer is king. Customer relationships are what drive a B2C business and dictate its growth. However, sometimes even the biggest companies ignore the customers in favour of short-term benefits. Time and again, this has proved to be their undoing. The hopes of developing…
Come holidays, the festive spirit invokes a sense of expectation for additional benefits amongst employees. Traditionally continued holiday bonuses have helped in building trust and harmony within organizations. However, with changing trends, businesses have started opting for such gratuities to be less contractual and more discretional as per market conditions. Many business owners are faced…