In any Business-to-Consumer (B2C) business, there is one universal ground rule – Customer is king. Customer relationships are what drive a B2C business and dictate its growth. However, sometimes even the biggest companies ignore the customers in favour of...
Order management is a crucial process for any business to make sure that you deliver all customer orders in time. Order management is a process starting from generating purchase order till the final delivery of the product. The entire...
ERP Implementation Though the question looks straight forward enough, the answer is largely convoluted. ERP implementation is a complex process that depends on factors like type of organization, need of the organization, quality of human capital and type of...
Customer Self Service People across the world are growing ever more net-savvy. One of the driving forces behind the popularity of technology-adoption is the availability of internet on mobile devices. It is estimated that a majority of people in...