While ERP is a remarkable tool that helps businesses to manage the day to day operations easily, it also can be used to access deep insights and business intelligence. Such actionable intelligence can help businesses to recognize opportunities, avert risks and come up with contingency plans. While much has been discussed about the Internet of…
Artificial intelligence is the technology that enables a computer program or machine to mimic human intelligence. In fact, it is a collection of technologies ranging from robotics and machine learning to natural language processing and even emotion recognition. It is expected that close to 80% of emerging technologies will use AI in some form by 2021….
Biometrics authentication is the automated identification process where a person’s physiological patterns are evaluated. Before it became a technology in 1970, fingerprint biometrics existed for over a thousand years. The utility of biometrics technology has now been commercialized and for good. With the growing requirement of security every day, the biometric fingerprint attendance system has…
Modern CRM tools are so advanced that one can create highly personalized campaigns in no time. Yet this does not go very well with customers. If you speak to customers today, they often describe marketing and advertising communication as overly intrusive. Overly intrusive whether it is covert or overt. If you probe further, they may…
Successful implementation and usage of ERP depend on how skilled your employees are at certain critical skills. While it is not necessary for them all to have technical skills to use ERP, there are certain skills that are very important for ERP success. Close to 45% of companies are unable to find the skills they…
The concept of contingent workforce reflects the labor resource pool where the employers recruit the members on the basis of demand. The resource pool is made up of freelancers, independent employees and professional contingent workforce management companies who are not belonging to the official payroll of the company as full-timers. These people are hired from…
Most modern CRMs help you analyze customer behaviour as observed in real life during interactions with your support or marketing teams. CRM also helps you derive insights based on customers’ online behaviour ranging from web usage statistics to social media behaviour. Understanding customer behaviour analysis and making accurate predictions based on insight drawn from customer…
Customer Relationship Management (CRM) solutions are a diverse group of tools that perform a wide range of functions. Consequently, there isn’t a single type of CRM that does everything that such a tool is expected to. There are different CRM tools that help you achieve varied goals or approach problems in different ways. It is…