As per the definition by Investopedia, repeat sales signify those purchases that are made by customers to replace the items or services previously bought by them. They are the example of sheer brand loyalty that occurs time and again repeatedly through the delightful experience a customer has. When a customer finds out that a particular…
The ability for managing customers regressions is crucial for the sustenance of a business as it gauges and strengthens the performance of the representatives. Providing unparalleled service throughout the marketing process is indeed the primary motive of the customer service providers but a speckless customer handling even after the complete sales cycle. Why? Because customer…
Selecting the most versatile enterprise software is a task that has to be done rightly for any business. The ease of functionality and establishment of seamless integration in between the departments is a common requirement of any organization; but there are unique requisites to be fulfilled for each company like the company protocols, security of…
The world of sales and marketing is nothing less than a battleground, and “do or die” is the motto. While the customer base grows at a slow pace, more companies are cropping up every day. In such a world, gaining an edge over the competition is crucial to success. Let’s take a look at some…
We all know that CRM is trending and how! However, sometimes we need hard figures and numbers to understand what exactly is going well and what’s going awry. So, let’s take a look at some CRM statistics and have a better understanding of the performance of the tool: 1. Mobile CRM is the way forward:…
Artificial Intelligence has been a buzzword for too long, but it is only now that its impact is visible around us. Right from movie recommendations while watching Netflix to giving personalized results on Google search, AI is everywhere. Fears of machine domination aside, AI has been really transforming our lives in every aspect. Boosting sales…
Every company wants to make its customers happy because happy customers will have great things to say about them. While positive customer feedback is the key to brand success, converting your best customers into brand advocates will help you multiply sales and grow your business manifold. Focusing efforts towards this transformation will result in an…
The way customers and prospects perceive your company is your brand identity. This perception depends on several factors like product range, service quality, post-sales support and your ability to respond to customer queries. If you deliver properly on all fronts, customers will praise your company and your brand reputation will increase. To gain such strong…