We all know that CRM is trending and how! However, sometimes we need hard figures and numbers to understand what exactly is going well and what’s going awry. So, let’s take a look at some CRM statistics and have a better understanding of the performance of the tool: 1. Mobile CRM is the way forward:…
“Know thine customer”…these are the pearls of wisdom that every successful businessman and entrepreneur is sure to swear by. In a market driven by metrics, it’s easy to forget the needs of the customer. It’s not a Herculean task, collecting meaningful data that is a fair representation of the target audience’s behaviour and decision-making style….
It is a good fact that excellent customer service plays a crucial role in steering businesses ahead. But with almost every company having dedicated customer service departments, the field is pretty levelled. This is where real-time customer service helps you to stay ahead of the curve. Real-time customer service allows you to help your customers…