In any Business-to-Consumer (B2C) business, there is one universal ground rule – Customer is king. Customer relationships are what drive a B2C business and dictate its growth. However, sometimes even the biggest companies ignore the customers in favour of short-term benefits. Time and again, this has proved to be their undoing. The hopes of developing…
Order management is a crucial process for any business to make sure that you deliver all customer orders in time. Order management is a process starting from generating purchase order till the final delivery of the product. The entire order experience for the customer should be free from hitches. Customers should be able to track…
ERP Implementation Though the question looks straight forward enough, the answer is largely convoluted. ERP implementation is a complex process that depends on factors like type of organization, need of the organization, quality of human capital and type of ERP software chosen. The average time of implementation varies from six months to two years.
Customer Self Service People across the world are growing ever more net-savvy. One of the driving forces behind the popularity of technology-adoption is the availability of internet on mobile devices. It is estimated that a majority of people in Africa, Middle East and South Asia access some form of the Internet through their mobile devices.